Frequently Asked Questions

How do I make a purchase?
Select your product, click “Add to Cart” or “Buy Now,” and complete payment through our secure checkout.

Do you have a physical store?
No, we operate exclusively online.

Do you ship internationally?
Yes, to most Spanish-speaking countries, Spain, and the United States. Shipping options will appear during checkout based on your address.

How long does delivery take?
Processing: 1–3 business days after payment confirmation.
Estimated delivery: 5–12 business days depending on destination. Tracking numbers are provided via email.

Payment Methods
Credit/debit cards (Visa, Mastercard, Amex), PayPal, and Shop Pay. Some devices also allow Apple Pay or Google Pay.

Can I pay in cash or on delivery?
No, all payments are online using the above methods.

Can I change my order or address?
Orders can only be edited or canceled before processing. Contact MAVELLE support immediately for updates. Once shipped, modifications are not possible.

Can I add items to an existing order?
No, a new order must be placed for additional products.

Where do products come from?
From logistics centers in the U.S., Europe, and Asia, depending on stock availability and location.

Partial Shipments
Orders from different warehouses may arrive in separate packages with individual tracking numbers.

Return and Exchange Policy
7 days from delivery for cancellations, 30 days for manufacturing defects. Items must be unused and in original packaging. Refunds are issued after inspection. Shipping costs are non-refundable if items are correct.

Delivery Delays
Check your tracking code. If delivery exceeds the estimated 5–12 business days, contact MAVELLE for follow-up.

Need Assistance
Our team is ready to help via MAVELLE’s official support channels with your order number and full name.